Utilities
Smart communication driven by behaviour, usage and regulation
Whether it is usage statements, outage notifications or payment requests, customer communication needs to be clear, fast and reliable. With Flowize, you manage the entire process from a single platform.
Platform utilities
Why utilities choose AddComm
With AddComm, you automate time-critical messages, personalise customer communication and easily comply with regulations. This helps reduce costs, save time and increase customer satisfaction.
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Personalised communication based on usage data
Show only what is relevant to the customer, such as individual energy consumption or deviations.
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Proactive notifications for maintenance or outages via the preferred channel
Notify customers in time via SMS, email or customer portals, depending on their preference.
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GDPR compliant platform with real-time logging
Every message sent is immediately traceable in the communication overview.
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Integrations with customer portals and metering data systems
Standard connectors ensure up-to-date data and automatic updates of communication flows.
FLOWIZE PLATFORM
How does Flowize work for utilities?
Integrate
Connect Flowize to customer information systems or metering data through standard connectors and secure REST APIs.
Automate
Automate communication about contracts, consumption, outages and payments. Intuitive workflows keep timing and channel selection fully flexible.
Communicate
Send messages via email, customer portals, print or SMS, always at the right moment and fully aligned with customer preferences.
Create
Easily create personalised usage reports, reminders or updates using existing templates.
Evaluate
Monitor reach, open rates and responses. Adjust your message or channel choice based on real-time insights.
What Flowize delivers for your utility company
Flowize gives you faster insight into customer behaviour, reduces costs by minimising manual work, and ensures reliable, timely communication that truly works.
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